FAQ

We bring learning to student Instead of student to learning

Q1:   What is EDUGYAN?

A:  www.edugyan.org is a leading online portal dedicated to provide pre-recorded lectures & books for CA, CS & CMA courses. Their teams of senior strategists consist of CA, CS, CMA & MBA who are perfect educationist. They have a backing of several years of experience in shaping the world of Education. They are on the cusp of modern trends, new technologies and new ways to deliver education effectively and creatively.

Q2:   What can I buy from EDUGYAN?

A:  Top quality video lectures with physical book or e-book from reputed faculties of India. You can also buy books and scanners for CA, CS & CMA courses.

Q3:   How are EDUGYAN video Lectures delivered?

A:  Pen Drives/ DVD’s of appropriate size containing all video lectures are sent at your address. You also get software that allows you to decrypt video and play all the videos.

Q4:   On what devices can I play the videos?

A:  It plays on Windows Desktop PC / Laptop/ Android Tablet/ Android Mobile.

Q5:   Can I play the videos on my PC, Tablet and Phone - all at the same time?

A:  If you have bought a subject, you can play it only on any one of the devices you have. If the system is changed, formatted or software is uninstalled, key issued shall not work. If you have bought for PC and you want to play on your tablet as well, it is possible but you will need to purchase a separate license for your tablet. Please call EDUGYAN sales for further information on fees to be paid.

Q6:   Do I need Internet connection to view the Video Lectures?

A:  No, you do not need internet connection. Our software does not require internet connection.

Q7:   Can I try EDUGYAN products before I buy?

A:  Yes, you can view the sample video lectures listed on www.edugyan.org. On the home page, please click on "Courses" and select subject you are interested in. You will find sample videos which you can watch. For full video package, you will have to place an order.

Q8:   How many days it will take to deliver my order?

A:  4-5 working days. You will be sent an email keeping you updated on the status of your order. Once shipped, you will be provided with a tracking number.

Q9:   I have received my pen drives, can I use the videos straightaway?

A:  No, the videos are encrypted, you will need to install software on your PC/ Tablet/ Smart Phone before you can play the videos. The software will be shipped along with the Video Lectures and necessary technical support will be provided if necessary.

Q10:   What is the validity period of lectures bought?

A:  Lectures will run for 1 year from the date of activation.

Q11:   Can I run lectures for unlimited hours in 1 year span?

A:  No, lectures can be run for only 4 times of the total lecture hours. For e.g. if total lecture duration is 100 hours, you can watch for 400 hours only in 1 year period. If total lecture duration is 130 hours, you can watch for 520 hours only in 1 year period. That means you get enough viewing time for completing course and repeated revisions.

Q12:   I have a question not answered here; want to ask a question.

A:  Please email us at [email protected] or call directly at our customer care number +91-7088 121314 and we will be pleased to answer your questions.

 

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