WE TAKE A LOT OF EFFORT IN MAKING SURE THAT OUR CUSTOMERS RECEIVE PRODUCTS IN GOOD CONDITION.
EDUGYAN team will do its best to ship the products to customers within a time-bound manner; generally, it takes 5 - 7 days for normal delivery. Once your order has been confirmed and payment is authorized, your order will be in processing mode. You will receive an e-mail regarding the details of your order with order-id.
In case our shipment is delayed beyond two weeks after the placement of the order due to unavoidable circumstances, and the customer is not able to wait any longer, they can cancel the order and the paid amount will be refunded. A mode of refund will be chosen at the time of refund and will be conveyed to the Customer directly. Order cancellation is not allowed in cases, where the shipping or the delivery of the product has been made to the Customer.
Replacement for all tangible products sold on EDUGYAN can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end. In the case of Users receiving the wrong product can claim for replacements and also for the return of the products. Users can claim replacements for Software failures as well. If the issue cannot be corrected remotely then the replacement request can be accepted. However, the User has to first report an issue via email.
Upon receiving your complaint, EDUGYAN shall verify the authenticity and the nature of the complaint and if EDUGYAN is convinced that the complaint is genuine, EDUGYAN will inform the relevant Provider of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, EDUGYAN reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by EDUGYAN in this regard. You expressly acknowledge that the Provider selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and EDUGYAN shall not in any manner be held liable for the same. In order to return/replace any products sold through the Website, You are required to comply with the below-mentioned conditions, via:
- Products/Services should be unused.
- Notify EDUGYAN of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you are unable to do so within 48-hours, EDUGYAN shall not be held liable for the failure to replace the order.
- You will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice.
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card, and invoices, etc.
- The returned products are subject to verification and checks by EDUGYAN in order to determine the legitimacy of the complaint/ return.
Please note that EDUGYAN holds all the rights whether to refund the order / replace the products with the new/fresh/genuine products. All the claims for replacement of Damaged Product/s, made by the Customer/s on EDUGYAN will be notified to sellers by the EDUGYAN seller support team. Damaged Product/s will be shipped back to the Seller’s location in an original condition either via reverse picks up by the Seller or the Customer will be asked to ship it back to the Seller location. It is the Seller’s responsibility to ship the fresh/new/updated/genuine product to the Customer after receiving the replacement request from the EDUGYAN seller support team. Any physical damage to the Tangible Product by the User while using it or due to the mishandling of the product will not be covered for replacements or returns under this policy.
In case of requests for order cancellations, EDUGYAN reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if EDUGYAN receives a cancellation notice and the order has not been processed/ approved by EDUGYAN, EDUGYAN shall cancel the order and refund the entire amount to You within a reasonable period of time. You can cancel your order online within 1 hour and once the cancellation is approved we will refund the amount within a reasonable time. EDUGYAN will not be able to cancel orders that have already been processed. EDUGYAN has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by EDUGYAN and accept the EDUGYAN decision regarding the cancellation.
Refund will be processed based on the mode of payment and EDUGYAN or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a Cheque in this regard at the discretion of EDUGYAN. Refunds will be subject to the following:
i. Orders paid online will be refunded within 7-21 working days through the online account or via Cheque, depending on the then-current circumstances as determined by EDUGYAN;
ii. For Cash on Delivery payments, You will be provided with a refund Cheque or Account Transfer.
iii. If the product can be repaired by the service center, EDUGYAN would get the same repaired and send it back to You.
iv. A Discount coupon code, once used shall not be refunded in case of cancellation of order either by customer or EDUGYAN.